Support
We’ll help you keep creating.
For account, billing, Credit, creation, privacy, or copyright questions, open a support message from your PRISM account and we’ll reply there.
Account support
Include the email connected to your account and a clear description of what happened. Account access, privacy-rights, and deletion requests are handled here.
Creation issue
Include the project name and approximate time. Never send passwords or secret keys.
Safety report
Share the relevant project details when reporting harmful content, misuse, or a copyright concern.
Requesting account deletion
Account deletion is separate from subscription cancellation. First cancel future renewals through Manage Billing, then submit a deletion request from the email connected to your PRISM account. We verify ownership and require explicit confirmation before processing. Deletion is permanent and may remove projects and unused Credits; limited records may remain where required for financial accounting, fraud prevention, disputes, or law.